Privacy Policy

Effective Date: 27/01/2025

Privacy Policy
At Piemontissimo, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your information when you visit or make a purchase from our webshop. It also outlines your rights under the General Data Protection Regulation (GDPR).

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

1. Data Controller

The data controller responsible for processing your personal data is:
Piemontissimo
support@piemontissimo.shop

2. Data We Collect

We may collect and process the following categories of personal data:

Information You Provide:

  • Account Information: Name, email address, password, and other registration details.
  • Order Details: Billing and shipping address, phone number, and payment information.
  • Communication Data: Emails, messages, or other correspondence you send to us.

Automatically Collected Information:

  • Device Information: IP address, browser type, and operating system.
  • Usage Data: Information about how you use our website, including page views, clicks, and session duration.

Cookies:
For more information on how we use cookies, please see our Cookie Policy.

3. How We Use Your Data

We process your personal data for the following purposes:

  1. To Fulfill Orders: Process payments, deliver products, and provide customer support.
  2. To Improve Our Services: Analyze usage data to enhance our website and services.
  3. To Communicate with You: Send order updates, promotional emails (with your consent), and respond to inquiries.
  4. To Comply with Legal Obligations: Retain records as required by applicable laws.

4. Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

  • Contractual Necessity: To process and deliver your orders.
  • Legitimate Interests: To improve our services and maintain security.
  • Consent: For marketing communications, if you have opted in.
  • Legal Obligations: To comply with legal requirements, such as tax or accounting rules.

5. How We Share Your Data

We do not sell or rent your personal data. However, we may share your information with:

  • Service Providers: Payment processors, shipping partners, and IT service providers to fulfill orders and maintain the website.
  • Legal Authorities: When required to comply with laws or regulations.
  • Analytics Providers: To analyze website traffic and improve functionality.

All third parties we work with are required to handle your data in accordance with GDPR and only process it for specified purposes.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. For example:

  • Order Data: Retained for up to [Insert Duration] to comply with tax and accounting laws.
  • Marketing Data: Retained until you withdraw your consent.

When your data is no longer needed, we securely delete or anonymize it.

7. Your Rights Under GDPR

You have the following rights regarding your personal data:

  1. Right to Access: Request a copy of the personal data we hold about you.
  2. Right to Rectification: Request corrections to inaccurate or incomplete data.
  3. Right to Erasure: Request deletion of your data, subject to legal or contractual obligations.
  4. Right to Restrict Processing: Limit how your data is processed in certain circumstances.
  5. Right to Data Portability: Request your data in a structured, machine-readable format.
  6. Right to Object: Object to the processing of your data for direct marketing or legitimate interests.
  7. Right to Withdraw Consent: Withdraw your consent for processing activities based on consent.

To exercise your rights, contact us at [Insert Contact Email].

8. Data Security

We take appropriate technical and organizational measures to safeguard your personal data from unauthorized access, loss, or misuse. However, no system is entirely secure, and we cannot guarantee absolute security.

9. International Data Transfers

If your data is transferred outside the European Economic Area (EEA), we ensure adequate safeguards are in place, such as binding corporate rules or standard contractual clauses.

10. Cookies and Tracking

Our website uses cookies and similar technologies to provide essential functionality, improve user experience, and analyze website performance. For details, refer to our Cookie Policy.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy regularly.

12. Contact Information

For questions, concerns, or to exercise your rights, please contact us at:
Email: support@piemontissimo.shop

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